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Product Returns

Defective products

Returns are accepted within 14 days if the product is found to be defective (Manufacturing). We offer you:
  1. Replacement with the same product.
  2. Purchase of products of equal value.
  3. Refund.

SHIPPING AND RETURN COSTS ARE BORNE BY OUR COMPANY.


Non-Defective Products

Returns are accepted within 14 days. In any case, products must be returned intact, in the condition they were received, complete and undamaged, and their packaging must be intact and in resaleable condition. If the returned products do not meet the above conditions, they will be returned at the recipient's expense.

SHIPPING AND RETURN COSTS ARE BORNE BY THE CONSUMER.


Product return policy
 
Right of Withdrawal:
 
The user/consumer has the right to withdraw from the contract within 14 days from the date of receipt of our products, according to the courier company's receipt. The above provisions apply to the return procedure.
 
In case of withdrawal, the product must not have been used, any labels accompanying it must not have been removed, its packaging must not have been opened, it must not have been damaged. In this case, the return costs as well as the shipping costs are borne by the user/consumer. For defective products, the following applies.
 
Defective products:
 
All products that our Company displays, promotes and resells through its website are of excellent quality and appropriate care is taken during packaging and transportation so that they reach the user/consumer without damage or defects.
 
However, in the rare case that the user/consumer finds, upon receipt of our products, that they have suffered some damage or have a defect, then the user/consumer has the right to request the replacement of the product while also retaining the right of withdrawal.
 
If the product is damaged or defective and the user/consumer wishes to have it replaced, he/she may inform our Company so that we can proceed with the replacement process within 14 days of receipt. In this case, the product is sent to our Company at our own expense and is replaced with another product if there is availability, for which the user/consumer will be informed immediately. Alternatively, the user/consumer may exercise the right of withdrawal as above. The above applies to the return process.

If the user/consumer receives the product and does not express further reservations, then it is considered that he has received the product unconditionally.

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